At Distinct Heating & Cooling, we want all of our customers to feel confident and comfortable in their decisions. As part of our exceptional customer services, we take the time to walk you through all of our processes. We are committed to ensuring you understand each step and will gladly take the time to answer all of your questions to help you find the best and most effective and cost efficient solutions for your Calgary home.
There are four main steps of our detailed processes:
Requesting a Quote
Our processes start when you request a quote. Requesting a quote is a simple and easy process. You can call our office at (403) 477-3810 to speak directly to one of our friendly and helpful home Comfort Consultants. You may also visit our website and request a quote using our online contact form.
If you use our online form, one of our Comfort Consultants will contact you directly. Regardless of which method you use to request a quote, our consultants will do their very best to answer your questions as completely as possible, and schedule and in-home appointment, which is convenient for you.
Our in-home consultation appointment is FREE! The reason we visit your Calgary home is to sit down with you to discuss and determine you exact needs, what equipment you require, and what is the best solutions for YOUR home.
At Distinct Heating & Cooling, we understand EVERY home is different! What this means is your home heating and cooling system is customized to fit YOUR home. When determining the most appropriate solutions for YOUR home, our experts evaluate the age of the home, the size of the home, and the current location of the equipment.
In addition, during your in-home consultation, we want to know what it important to you. Are you looking for a heating and cooling system that is quiet, provides better comfort, is efficient, or cost-effective? In many cases, you will probably have several important things you are looking for in your home heating and cooling system.
By discussing your needs, it helps us build a customized solution and system perfect for you and YOUR home. Our detailed quote processes is further broken down in the section below:
How We Determine the Right Furnace/Air Conditioner for Your Home
By assessing the size of your home, based upon the square footage, it helps us determine the most appropriate furnace/air conditioner size. Home heating and cooling systems come in different sizes, and having a bigger one is not always the best solution.
When a furnace/air conditioner is not correctly matched to the size of your home, it does not work properly and you will not be happy with it. If it is too small, it will work harder and run more often. If is too big, it operates at less than peak, efficient performance. In the end, mismatched systems are inefficient, waste energy, and could result in wasted money, as well as leaving you unsatisfied with your system and the temperature in your home.
Once we determine the size required, the next thing our professionals do is review the current BTU’s (British Thermal Units) on your existing furnace. We also inquire if your current furnace keeps your home warm and comfortable, even on the coldest days throughout the winter. With air conditioners, we want to know if your home is evenly cooled and kept comfortable on the hottest days throughout the summer.
One of the tools Distinct Heating & Cooling technicians and Comfort Consultants use is heat load analysis software. This software allows us to enter a wide array of variables, such as the insulation value in your walls and attic, the size, number, and type of windows in the home, and the direction your home faces in relation to direct sunlight, to help determine which heating and cooling solutions work best for your home.
Furnace and Air Conditioning Options
After utilizing our analysis software and discussing your needs, we have the information required to determine the right size furnace/air conditioner for your home. The next step is to choose which model will best satisfy your needs from the many furnace/air conditioner options we offer.
At Distinct Heating & Cooling, we sell the York product line of heating and cooling systems and offer solutions starting at entry-level to top of the line. As with any solution, it is important to remember the cost increases as you go from an entry-level system to a top of the line system.
However, with each step up, there are additional benefits you receive, like improved energy efficiency, so making an upfront investment now, tends to pay off in the long run. But, you do not have to worry. Our professionals will go over each of the benefits, pros/cons, features, and options of each system at each level to assist you with selecting the heating and cooling system to address all of your needs and your budget.
Added Value Options
During the in-home consultation appointment, our experts will provide you information about other components which provide added value to our home heating and cooling system solutions, including energy efficient thermostats, air cleaners, humidifiers, and humidistats. These options enhance your home comfort and helps alleviate uneven temperatures, provide cleaner air, and dryness.
Preparing Your Customized Quote
Now that we have all of the information, in regards to the model/size furnace/air conditioner, and any optional components you want to include, we prepare your quote and email it to you within 24 to 48 hours after our in-home consultation appointment. After you receive your quote, do not hesitate to contact us if you have further questions, want to discuss changes, or have other concerns. Remember, we are here to help you each step of the way!
What Makes Our Quotes Different from Our Competitors
What sets us apart from our competitors is the accuracy of our quotes. Distinct Heating & Cooling believes by investing in our customers from the very beginning and making every effort to provide them with an accurate quote, there will be no surprises later, when the furnace/air conditioner is installed. We proudly stand behind out quotes and will do our very best to ensure your quote is as accurate as possible.
Furnace/Air Conditioner Installation
Distinct Heating & Cooling does not require a deposit to schedule your furnace/air conditioner installation. We are confident in our processes and customers, and only request to be paid AFTER the job is completed to your satisfaction.
On the day of your schedule installation, which is booked based on a time/day convenient for you, you are greeted by your Comfort Consultant and our experienced installation crew. Prior to starting work, your Comfort Consultant and installation crew will explain an overview of your installation processes.
The reason we do this is to confirm there are no misunderstandings or miscommunications. It allows us to verify with you, your understanding of the quote and what will occur during the installation. It is important to us you are confident with our installation crew and their abilities to correctly perform the installation, while they take care of your home and treat it like it was their own.
If there are ever any misunderstandings, your Comfort Consultant will discuss these with you and no work will proceed until you are in agreement about exactly what is to be done. After the installation, the installation crew performs a detailed, two page factory startup of your new system. This process allows them to review all the work that was completed, as well as the equipment that was installed, to ensure it is operating correctly, efficiently, safely, and reliably.
Once the installation of your new heating and cooling system and any related options you choose is completed, your Comfort Consultant comes back to your home to meet with you. During this follow-up meeting, they will review the factory startup forms the installation crew completed, and verify the quality of your installation. They will conduct their own internal quality control review and confirm everything was completed as promised, to your satisfaction.
After performing the quality control review, your Comfort Consultant reviews all of the documentation for your new system with you. They will do a complete walk-through with you to ensure you understand how to operate your new system correctly.
Annual maintenance is an important part of maintaining the efficiency, safety, and reliability of your new home heating and cooling system. Many Distinct Heating & Cooling customers want us to come back each year to perform our annual maintenance tune-up on their new and existing systems. Our goal is to take care of your home heating and cooling needs throughout the entire lifespan of your equipment.
Around the anniversary month of your installation, one of our maintenance coordinators contacts you to schedule an appointment that is convenient for you, with one of our professional service technicians. Annual maintenance with Distinct Heating & Cooling also allows us to verify the warranties on all of your home heating and cooling equipment.
Distinct Heating & Cooling Is Always There for Our Customers
In those unexpected situations, where things can sometimes go wrong with your home heating and cooling system, we offer 24/7 emergency service.
Something very DISTINCT about everyone at Distinct Heating & Cooling is our enthusiasm, passion, and dedication for our customers and what we do. We enjoy seeing our customers comfortable and happy, while not having to worry about their furnace/air conditioner breaking down or experiencing uncomfortable temperatures in their Calgary homes. Quite simply, we love what we do and helping our customers!
Exceptional customer service and quality installations are clearly evident at each step of our detailed processes. Distinct Heating & Cooling believes you and all of our customers are our greatest asset! Happy customers means you are more likely to recommend us to your family and friends. Plus, referrals are one of the best compliments we can receive from you. It provides confirmation we have impressed you with the quality and attention to detail of work and service you received.
For more information about our detailed processes or to schedule your FREE in-home consultation appointment, please feel free to contact us at (403) 477-3810 today!