Jaden and Kristian did an excellent job installing our new furnace and AC unit. They were very professional and meticulous. Cleaned up completely. The fit and finish of their work is outstanding. Kristian answered any questions I had very completely. I would definitely recommend them to anyone looking for a York furnace and AC.
Excellent work, communication and fast response.I sent a request for repair work on a humidifier thru Homestars, at 9 am the next morning I received a phone call from Distinct Heating & Cooling saying a technician could be there by noon. An email with a photo of the tech was sent beforehand which I was able to share with my tenants. Jordan was thorough, provided me with options and quickly completed the repair. Will definitely use in the future.
Distinct Heating and Cooling recently installed a new furnace in our home. Nate gave us a comprehensive quote and answered all our questions. Prior to the installation, Distinct sent us several reminders of the install date. Kristian and Jaden did a great install. They arrived on time, explained everything during the install, kept the work area clean and were finished on time. They tidied up some messy work from previous contractors, and made sure all the equipment was up to code. Afterwards the utility room equipment looked much cleaner. They explained how to work everything. We are very impressed with Distinct Heating and Cooling and highly recommend them.
Distinct Heating & Cooling have been doing our annual furnace inspection and service for 10+ years.Last year they installed a new HVAC system. Nate (owner) has always been honest , reliable and fair. And Ed (technician) is very professional and personable. Highly recommend this company.
We recently needed help during the cold spell Jan 12 , 2024 and called Deistinct Heating & Cooling. Big shout out to our service technican Ed DeGracia ! He arrived right on time and stayed until the job was complete. He was very professional and seemed to care very much about his work. He was very good at explaining what he was doing and what we needed. We would not hesitate to call or recommend Distinct Heating & Cooling should we need care or a new furnace in the future. Kindly , Al & Sherry L.
The service provided was prompt and efficient. I appreciated that the tech ,Ed, took the time to explain things to me and answer my questions. Ed is friendly and polite and I look forward to seeing him again next year!
Distinct Heating just replaced our furnace and air conditioning units. I have been using Distinct for a few years now on all of our furnaces and A/C units and have found them to be a well run business. Nate came out and gave me a fair quote on our recent upgrades and in the installation team did a great job. I would high recommend them for any of your HVAC needs.
We had Distinct install two furnaces 11 years ago and they faithfully service them every year. We are very pleased with the company and the service person, Ed, who comes to our home. Outstanding service and outstanding products.Also, Jordan is an excellent technician as well. He came when one of our furnaces stopped working during this past cold weather and had it fixed in no time.We would never go anywhere else for our furnace needs.
We have been dealing with Distinct Heating since they replaced our furnaces in 2019. Their service and attention to detail is superb! Jordan has been servicing our furnaces since they were installed and he has always been very professional, prompt and clean. I would highly recommend Distinct Heating for all your furnace, A/C and hot water tank work. You won't be disappointed!
Where do we start about all the good things to say about Jordan and Distinct Heating & Cooling? When our furnace completely stopped working, we realized the timing was after hours. We called and Jordan answered the after-hours line without delay. Call it business-sense, customer service, or both, Jordan genuinely tried to help us economically over the phone before doing a call-out. He provided the amount for the call-out, gave an estimate of when he would arrive, and went through what seemed to be mental list of checkboxes as he checked the connections to be all okay. Afterwards, the furnace came on! For how long the furnace would continue working we did not know. Jordan advised replacement of a control board for which he really did what he could to get one at that time.Jordan advised what to do in case the furnace stopped overnight. He gave an estimate of when he might be able to come by the next day to replace the control board. Though he was booked the next morning, what a pleasant surprise that his schedule allowed him to come by in the morning! Thank you so much, Jordan, for getting our furnace working again! We are so appreciative of Jordan’s education and knowledge of furnace operation (and thermostats) and that Distinct Heating & Cooling was neither the least expense nor the most expensive company, especially on the evening before the coldest days of the week/weekend. Thank you so much, Jordan, for being up front with us on costs. We recommend Jordan and Distinct Heating & Cooling.Ada and Herald
In October 2019 we replaced our furnace and air conditioner using the services of another local HVAC company but we encountered a number of installation and warranty issues. In early 2021 we contacted Distinct Heating, another York dealer, and Distinct were able to correct the installation and warranty issues.Since that time we have relied exclusively on Nate’s team at Distinct for our annual furnace and AC servicing. The work performed by Distinct is always very professional, done right the first time and their pricing is very competitive. Our only regret is not having gone with Nate and his Distinct team do the initial supply and installation. Without any reservations we would recommend Distinct Heating & Cooling for furnace and air conditioner replacement, and servicing.
I recently had an outstanding experience with Distinct Heating & Cooling and feel compelled to share it. After a frustrating ordeal with another HVAC company, where the technician visited twice without the right equipment and unsuccessfully tried to fix the issue, Distinct Heating & Cooling was a breath of fresh air.From the moment they arrived, it was clear that they prioritize customer satisfaction and expertise. Unlike my previous experience, where I was pressured into replacing parts that weren't faulty and constantly nudged towards buying a costly $15K furnace, the team at Distinct Heating & Cooling focused solely on resolving the issue with my current Trane Furnace.What impressed me the most was their ability to diagnose and fix the problem in just one visit. They listened attentively to my concerns and suggestions, conducted a thorough inspection, and applied their extensive knowledge to address the issue effectively. The best part? There was absolutely no pressure to purchase unnecessary parts, services, or contracts.It's rare to find a company that not only excels in their technical skill but also in their customer service. Distinct Heating & Cooling has earned my trust and gratitude. I highly recommend them to anyone in need of reliable, honest, and expert HVAC services. They truly rock!
Had a new furnace and humidifier put in 14 years ago by Distinct during a home renovation ...we have used them for our annual servicing ever since . Always reliable and timely, Ed is my go to Technician. Shows up with a smile and takes his time to service the F&H and then will take the time to go thru what he did. Highly recommend them , especially when Ed is showing up at your door
Nate, Kristian, and the team did an HVAC overhaul for me. I got a cold climate heat pump, back-up furnace, heat recovery ventilator, and air filtration system - and it all went into the smallest mechanical room you've ever seen.Nate didn't try to upsell me and helped me understand the pros and cons of different options. Kristian led the work on installation and was unfailing friendly and polite. They left my home spotless, and the work is excellent. The heat pump and backup furnace are all working beautifully and the wiring and ducting is the cleanest I've ever seen. Not only is my house warm, but we don't get nearly as much temperature variation between floors. Truly impressed.
I have now had Distinct coming to my home for several years. I have always been very pleased with the service i have received. Ed is very thorough and upon completion trust that my furnace is well serviced
We recently bought a home and wanted to make sure our furnace was ready for winter. Day of appointment I was notified via text and email saying our tech was on the way. I love that they included a picture of them so you know who to expect. Ed came and was able to answer all our questions. As new homeowners we had lots of questions and he took the time to explain things to us. He serviced our furnace and was able to troubleshoot an issue with one of the wires in our thermostat. Once he was done he gave us a run-down of what he saw, what he recommends, and next steps. Definitely will book them again and hopefully we get Ed!
Annual maintenance on our furnace and humidifier. Love that a reminder is sent every year for annual maintenance. Very easy to set up an appointment and technician is always professional, on-time and thorough. No regrets with choosing Distinct Heating and Cooling.
As the temperatures dropped in the fall, I discovered my furnace wasn’t coming on. I hadn’t needed it all summer so realize earlier that there was an issue. Distinct had installed this new furnace relatively recently, and I have had their technician Ed de Garacia out for annual maintenance since then, so I wasn’t overly concerned. I assumed the issue would be a quick and easy fix.I called Distinct and they quickly put me in their Service queue. Ed arrived right on time, and we were shocked to discover my furnace issues were likely caused by someone deliberately vandalizing the equipment. It’s a bit of a story around this…suffice to say Ed, working with (owner) Nate Burlando, was able to quickly and efficiently get my furnace repaired and operating safely and reliably.The damage caused to my furnace was extensive and repairs were going to be expensive. I knew that but very much appreciated Ed’s advocacy on my behalf with Nate, and Nate’s understanding, support and willingness to work with me to get my furnace fixed and operating in a safe and reliable manner at a very reasonable cost.I was glad to originally have selected Distinct Heating and Cooling for my new furnace and was extremely impressed with their workmanship and attention to detail on the install. I am even more impressed now by their on-going customer service and support. Ed didn’t just fix my furnace, he worked with me to find a reasonable, cost-effective solution to the problem, then conducted the required repairs quickly and efficiently. Distinct Heating and Cooling will continue to be my HVAC company of choice!
We have been using Distinct heating and cooling for several years and have been extremely satisfied with their service. Most times Ed is our service technician and what a great guy! He takes the time to explain what is going on with our furnace and air conditioner and makes recommendations regarding furnace filters and how often they should be changed. With employees like this, you can’t go wrong with Distinct Heating and Cooling.
Their expertise in the business, honest approach and timely delivery made Distinct an obvious choice. They may not of been the cheapest quote we got, but you get what you pay for, and when your putting out for a whole new system, you want to know you're getting what works. As the saying goes, if you spend a little less and it doesn't do the job, it cost you everything. We will definitely continue to use them in the future.
Nate's experience and expertise were evident from the quotation. He took the time to explain the different options in compressors and other equipment and the pros and cons of each option.Nate, Kristian and Aiden arrived at scheduled time. Through-out the installation process they were respectful, professional and tidy. They explained everything they were doing and were patient with my many questions and interruptions.The equipment is good quality, the installation was well done and our house is nice and cool!Highly recommend.
This company is amazing! We had our furnace replaced and A/C installed. The techs, Greg and Christian, were punctual, respectful, clean, and super professional. They were very accurate about the estimated time it would take to finish the project.The owner, Nate, goes above and beyond to make sure the customer is satisfied and educated about the products installed. I would highly recommend this company to anyone who is looking for HVAC services!
Distinct was great, highly recommended. Transparent with pricing, no hidden service fees. Easy to schedule. Service was top notch-will book them again for general furnace and A/C maintenance. Ed D García was awesome, knowledgeable, hard working and instilled peace of mind. He identified our A/C needed cleaning and worked diligently to ensure it was brought back a [roper star to function efficiently. Glad I found them and they are now in my annual trusted service companies.D&S
If I could give a 10 Stars review I would. Nate and his crew are amazing. We had Christian and Jordan put in our new A/C and Furnace units. They were super fast and efficient and very friendly, but on top of that they are all great people. We had a family emergency and when we got back from it, we had a hand written letter from Nate, expressing his sympathies to us and our family. I have been telling everyone I know if they are looking for HVAC work in their homes to call Nate.
First time getting furnace and AC tune up. Ed came over and was very helpful and provided other recommendations around usage and how to get better air flow in the house. Distinct came as a referral from a friend and I would have no hesitations referring Ed and Distinct to anyone that asks. Thanks
Always a great service from Ed!!!!! He is so knowledgeable,so conscientious and polite!!!! Recently my aircon unit broke down and Nate and Jordan both came to my rescue… Nate tried to get a replacement and or spare parts but to no avail… Jordan performed the only available option to revive the unit … well it was a success. My husband and I are eternally thankful for all their not giving up attitude and now we are back to our ‘cool’ comforts again.
This is a post follow up review on a system servicing and nothing has changed with the outstanding service provided by Distinct. Jordan our technician arrive on time, all coordinated by Erin and text messages when he was on the way even though he arrived on perfect time. Work was carried out and Jordan takes pain to clean up around all the equipment. Money well spent for carefree trouble free hvac operation.+++This firm is simply amazing folks. The owner, Nate, is passionate about what he does. And that attitude and professionalism is translated right down to the guys who do the work. The job is tidy and I don't just mean the job site. All the little details are taken care of. Pipes level and plumb, everything neatly and professionally installed. A first class installation by a top notch team.I am extremely pleased that we picked Nate and his team of professionals at Distinct to take care of such a major purchase. A tip of the hat to Landon and Jordan on a job well done!
The Distinct tech, Jordan, was sent to fix my thermostat connections and get my heat pump, air conditioning, and furnace working on a smart thermostat. Jordan was quick and knowledgeable and polite. He corrected the previous wiring and was able to get all systems working (which hadn't been working previously). I would highly recommend Distinct Heating & Cooling to anyone who needs HVAC work! The rates were great, and Jordan completed everything in a quick turnaround.
We are so glad that we decided to go with Distinct for our new furnace and additional work to update/correct existing A/C piping and miscellaneous plumbing. Everyone (Nate, Erin, Kristian and the other tech (sorry, forgot his name)) was so professional, knowledgeable, and thorough from the quote process through to installation and after service check in. They were so patient in answering all of our questions and clarifications. They all did an excellent job! I'd trust them with future jobs as well as maintenance work.In addition, City of Calgary just completed the inspection of the work and commented how the job was done flawlessly. The inspector was so impressed how tidy the work was done especially the glue work done on the PVC pipes.
One of the best companies! I was amazed that they had an after-hours service by phone, which gave me peace of mind when my furnace stopped working at midnight and I was desperate and did not know what to do. Our tech, Jordan, was very professional and friendly. highly recommended.
I used Distinct for the first time last week for duct and hood fan repair. From my first experience with Erin in the office to Jordan everyone was top notch. Jordan was able to diagnose and fix the issue. He was very personable, professional, punctual, and knowledgeable. I would certainly recommend Distinct to anyone.