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Excellent
5.0
Based on 285 reviews
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Had an issue with our furnace, Aidan was able to diagnosed and fix the issue extremely fast. Would highly recommend Distinct for ther expertise and fast service
Response from the owner: Thank you for taking the time to leave Aidan a 5 star review! We are so happy to hear that Aidan was able to diagnose and fix the issue extremely fast for you and appreciate your high recommendation of our small family run business! Have a wonderful day!
Distinct Heating & Cooling installed a new HVAC system in our home and we have been very happy with our system and customer service. The technician Ed is always on time and efficient. He is always able to answer any questions we may have.
Response from the owner: Thank you for taking the time to leave us a 5 star review Sara! We are so happy to hear that you have been very happy with your HVAC system that we installed as well as our customer service. We are also happy to hear that Ed is always on time and efficient as well as able to answer any questions you might have. Thank you for your continued support of our small family run business, we greatly appreciate it!
Ed did a great job. Answered all my questions
Response from the owner: Thank you for leaving Ed a 5 star review Tina! We are happy to hear he did a great job for you and answered all your questions! Have a wonderful day!
We had our furnace replaced on one of the coldest days of the year. Kristian and Jaden were complete professionals, and had us up and running in a matter of hours. They did an amazing job, and left our house so clean that you could hardly tell they had been here! I believe Distinct Heating is one if the best HVAC companies in Calgary, and I would highly recommend them!
Response from the owner: Happy New Year Karen and thank you for leaving us a 5 star review! We are so happy to hear that you were happy with your installation experience with Kristian and Jaden and that they were complete professionals, left your home clean and that you would recommend us. Thank you for putting your trust in our small family run HVAC business. We greatly appreciate it and look forward to seeing you at your annual maintenances!
Service was prompt and the Rep was thorough , did an entire inspection of the furnace, told me what I was up against and came up with a solution.. professional and informative.. good experience and I recommend .. James
Response from the owner: Thank you for taking time to leave us a 5 star review James! We are happy to hear that the technician was prompt, thorough, professional, informative and was able to provide a solution for your issue on the same day. We are happy to hear you had a good experience with us and appreciate your recommendation and support of our small family run business! Have a wonderful Christmas!
Noticed our almost 13 year old A/C unit was short cycling which resulted in high humidity levels in the house. Distinct Heating & Cooling was recommended to us so we contacted them to come and take a look. They sent Jordan over just a few days later for an assessment. Jordan was prompt, friendly and very knowledgeable about what was going on and made a few recommendations for fixing or replacing the unit. We have since met with Nate for replacement options as it made the most financial sense given the age of our current unit. Nate was very professional, and knowledgeable on all things A/C. We loved how detailed their work is, how much pride they take with their customers and installations, and that they employ journeymen mechanics who specialize in this area. Looking forward to cooler days next Summer. Would recommend Distinct Heating & Cooling** UPDATE - DEC 5th, We had our A/C fully installed by Kristian and Jaden. They were on time, friendly and polite, plus everything was cleanly installed. Jaden explained the new Thermostat and all its features, while Kristian explained everything in the furnace room and what he did to get our new unit installed. All the improvements they made when uncovering some bad work previously done was also amazing. Their care and attention was so appreciated. Couldn't be happier and would highly recommend Distinct and their team to anyone. Thank you!
Response from the owner: Thank you for taking the time to leave us a 5 star review Heidi! We are happy to hear that Jordan was prompt, friendly and knowledgeable and provided you with his recommendation of either fixing the unit or replacing it. Nate truly enjoys meeting our customers in person to go over his recommendations when our customers have decided to go the replacing route and we are happy to hear that your experience with Nate was just as positive as with Jordan. We love providing detailed quotes as well as making sure all of our technicians are Journeyman so you can be assured that you are getting the most trained and qualified technicians that take great pride in their work! Thank you for choosing our small family run business for this installation. We greatly appreciate it!
Ed was very knowledgeable and helpful. He was very kind and explained what was happening so thoroughly. He also took his time to make sure everything on our furnace was working as efficiently as possible. You could tell he really cared.
Response from the owner: Hi Barbara,Thank you for taking the time to leave Ed a 5 star review and for choosing our small family run business! We are so happy to hear that Ed was very knowledgeable, helpful and kind. We always take the time to explain what our findings are and make sure our customers understand everything and approve the costs before we proceed with any repairs so we are all on the same page. He truly does care about our customers and we are truly blessed to have him as part of our Distinct family/team for over a decade now! Have a wonderful Christmas Barbara!
Highly recommend!
Response from the owner: Thank you for taking the time to leave us a 5 star review Devin and Vanessa! We appreciate it as well as your continued support of our small family run business over the years! Have a wonderful weekend!
We are just thrilled about our new furnace and new air-conditioner that were installed by Kristian and Jaden. Both were very quick, everything was cleanly installed and we hardly knew that they were there. They made sure that every remnant of the install and old furnace was cleaned up and all garbage taken away. Kristian made sure to explain all that was needed and showed us how everything worked. We will eventually need a second furnace replaced and will definitely be calling Distinct heating and cooling. Great experience from start to finish! Thank you!
Response from the owner: Thank you for taking the time to leave us a 5 star review Bobbie and for choosing our small family run business! We are happy to hear that Kristian and Jaden were quick, cleaned up properly and installed your equipment cleanly for you. Nate always say's "Just because it's in your electrical room doesn't mean it shouldn't look good too!" Taking the time to explain all of your new equipment and how everything works is a very important step for us so we are happy you appreciated that! We look forward to working with you for many years to come and are just a phone call away should you have any questions or need us for anything!
The technician is knowledgeable and efficient. He explained what he is doing and did a great job
Response from the owner: Thank you for taking the time to leave us a 5 star review! We are happy to hear that our technician was knowledgeable, efficient, explained what he was doing and did a great job! Do you happen to remember what his name was? We would like to pass on your kind words to him but can't tell from your name on here which technician helped you out?Have a great day!
We had Distinct Heating & Cooling replace a very old furnace (42 years old in a very awkward location in basement) and add an A/C, humidifier, new Thermostat and CO2/Smoke Alarms. Nate the owner was very easy to work with and very open and receptive to our questions and concerns. His installation team of Kristian and Jaden showed up right on time all 3 days, were so very respectful to our property, so very polite and pleasant with us, and extremely patient explaining to us how all the new products work. They are definitely true assets and excellent representatives of Distinct Heating & Cooling. And Nate the owner was here himself for the first morning of the work, and last morning of some of the work, a very hands on owner which we appreciated very much. I would highly, highly recommend Distinct Heating & Cooling for any of your furnace and/or Air Conditioning requirements! They are absolutely amazing!Steve P.
Response from the owner: Thank you for taking the time to leave us a 5 star review Steve and for trusting us with your installation! We are so happy to hear that you are happy with the job we have done for you from start to finish! Nate truly enjoys meeting with our customers to provide in person quotes so you have a chance to ask any questions and are 100% comfortable with our installation process before we even do the installation. We are very blessed to have Kristian and Jaden as part of our installation crew and happy to hear they were respectful of your property, very polite/pleasant with you and extremely patient while explaining how all your new equipment works. Thank you again for your kind words and recommendation of our small family run business. We greatly appreciate it!
Ed from Distinct Heating & Cooling did a terrific job!
Response from the owner: Thank you for leaving us a 5 star review! We are happy to hear that you were satisfied with the maintenance that Ed did for you recently! Have a wonderful day!
We have been using Distinct Heating and Cooling for over 10 years now and we have always been very satisfied with the service they provide. Our first experience with them was helping us transfer the warranty of the furnaces to our name when we first moved into our home. Ever since then we’ve used them for our annual maintenance. They are always professional, on time, and provide exceptional service. We’ve had the same technician, Ed Garcia, doing our service for a while now which is an added bonus since he knows the maintenance history and provides recommendations that I trust. He is always very thorough and takes his time to make sure everything is running efficiently.
Response from the owner: Hi John,Thank you for taking the time to leave us a 5 star review and for being such a loyal customer of ours over the past 10 years!We are so happy to hear that you you’ve been happy with our professionalism, being on time and providing you with exceptional service. We are very blessed to have Ed be a part of our Distinct team/family for well over 10 years now and that you trust his recommendations and appreciate his thoroughness and taking Tim to make sure everything is running efficiently and safely for you.Thank you for your continued support of our small family run business John. We greatly appreciate it!
These guys are great. We met with Nate Burlando to discuss our air-conditioning needs. He came across his being extremely knowledgeable. Since having the air conditioner installed, we are using them for our furnace and air conditioner maintenance. The young gentlemen that come to our house are always very polite and extremely efficient. We feel very comfortable with them. I really appreciate their knowledge and professionalism. I would recommend this company to everyone.
Response from the owner: Thank you for taking the time to leave us a 5 star review and for being such a loyal customer and supporter of our small family business over the years! Thank you also for staying on top of your yearly maintenance which is such an important part to keep your unit's running safely and efficiently for many more years.We are happy to hear that our technicians are very polite and extremely efficient while in your home. Your trust in us as well as your recommendation means the world to us so thank you Garth!
Distinct Heating once again completed the annual servicing of the furnace in our revenue property. The tech was in time, explained what he would be doing and was in and out within an hour. Would highly recommend Distinct Heating for your furnace maintenance.
Response from the owner: Thank you for taking the time to leave us a 5 star review Lyle and for your continued support of our small family run business over the years! We are happy to hear that our tech was on time, explained everything he was doing and did so in a timely manner. Your recommendation and continued support means the world to us!Have a great day Lyle!
We have used Distinct Heating to service our furnace for several years. Their technician Ed Garcia is always professional and has extensive knowledge of heating systems. He always is up front on what repairs or upgrades are needed, what the urgency of any the repair are and what is just something we should keep an eye on. No hard sell tactics, just honest recommendations. You won't go wrong having Distinct Heating look at your heating or cooling needs.
Response from the owner: Thank you for taking the time to leave Ed a 5 star review Paul and for your continued support of our small family run business over the years! We are happy to hear that Ed was professional and up front on what repairs and or upgrades you need and the timing of those. All of us at Distinct Heating & Cooling don't believe in high pressure sales so we are happy to hear you value our honest recommendations! We are very blessed to have had Ed and his extensive knowledge of all things HVAC related as part of our team/family for over a decade now!Your referral/recommendation of our company is the highest compliment you can give us so thank you for that Paul! Have a wonderful day!
Distinct did a complete install of a new furnace, heat pump and hot water tank for me. Kristian and Jaden did an excellent job, and were friendly and professional. They also made sure I got a thorough walk through of all my new equipment at the end. I would definitely recommend them for all your heating & cooling needs.
Response from the owner: Thank you for taking the time to leave Kristian and Jaden a 5 star review Eric and for choosing our small family run business for your installation! We are happy to hear that they did an excellent job and were friendly and professional during your installation. Taking the time to walk through all your new equipment and how things work is a very important step for us and we are just a phone call away 24-7 should you need us! Your recommendation is the highest compliment!Have a wonderful day!
Nate and the whole team at Distinct Heating were a real pleasure to work with. This company goes above and beyond to provide an excellent outcome. Before starting our complicated, post-construction addition of mini-split heat pumps/air conditioners, Nate worked with us to find the best routes to accomplish the job, while limiting the number of walls we had to breach! Nate took the time to map out the details, and we are reaping the benefits. Every member of the team was courteous, conscientious and worked at the highest caliber. We can't say enough good about this company, and we have had much experience with many trades in Calgary. These guys are at the top. Thanks again, Nate and the gang! We have already recommended this company to neighbours and family members, and will continue to do so. It doesn't get better than this group for heating and cooling needs. Wow.
Response from the owner: Thank you for taking the time to leave us a 5 star review Paul and for choosing our small family run business for your installation! We are so pleased to hear that you have enjoyed working with all of us at Distinct and you recognize our aim to go above and beyond with each of our customers!Nate truly enjoys meeting with our customers for the in person quote appointments. It is the best way for us to make sure that we have the time to go over your best options and for him to answer all your questions so we are all on the same page before the installation. We are happy to hear that our team members were courteous, conscientious and worked at the highest caliber for you.Your recommendation of our family run business to your friends and family is truly the highest compliment and we look forward to seeing you at your yearly maintenance appointments to make sure your new equipment continues to run safely and efficiently for you for as long as possible.Thank you again Paul for your kind words. We greatly appreciate it!
Ed Gracia had come out to do the maintenance and was very professional. Ed was on time and never tried to sell me anything I didn't need was honest and explained everything he was doing highly recommend. Thank you for the best service.
Response from the owner: Thank you for taking the time to leave Ed a 5 star review and for choosing our small family run business! We are happy to hear that he was professional, didn't try to upsell you anything you didn't need and was honest and explained everything he was doing. That is our goal with all of our customers so we are happy to hear you were satisfied with the best service!Have a wonderful day!
We just had Distinct Heating & Cooling come to our home to look into the thermostat issues we were having. This was installed 10 years ago along with our AC unit (which was also purchased from Distinct Heating & Cooling). From the moment we received the text that Aiden was on his way to the moment he left I felt very much taken care of. He went through the steps of trying to figure out why our thermostat wasn't working and after going through his trouble shooting, he let us know that things seemed to be working again. We fully intended on having to replace it but Aiden was very open about the fact that it may not actually need replacing and he'd hate for us to spend the money to do so when it might not need it. So instead of doing that, he ended up servicing our unit and replaced some much needed parts (Guys... if you haven't been diligent about servicing your AC unit... do it... I swear ours was about to launch itself into space before Aiden came and cleaned it up).Aiden, thank you so much for all the information you gave us, for explaining things so clearly (and then re-explaining it when I couldn't remember certain terms, and then doing it all over again when I rendered my understanding useless and just called my hubby for you to explain it to him directly so that he'd understand).I am extremely grateful for such Aiden's amazing customer service, his patience, and his diligence in making everything run smoothly again.Well done!
Response from the owner: Thank you for taking the time to leave Aidan a 5 star review Jill! We are so happy to hear that you were happy with the customer service and knowledge that Aidan provided you! Our main goal with all of our customers, old and new, is to not sell you something you don't need but rather make sure that your existing equipment is safe to use and will provide you with reliability. You are 100% right that doing regular maintenance on your equipment is such an important step in making sure that your equipment will continue to run safely and efficiently for you for many years!We are happy to hear that Aidan took the time to explain everything to you and your husband and that you valued his amazing customer service, patience and diligence to make sure everything was running for you again.Thank you for choosing our small family run business. We greatly appreciate it!
For the last 8-9 years Ed Garcia has been doing the annual maintenance on our furnace and AC unit. He explains what he's found and done. They run flawlessly from one service to the next. I request him each year when I make the appointment.
Response from the owner: Thank you for taking the time to leave Ed a 5 star review! We are so happy to hear that Ed has been doing a great job for you every year at your annual furnace and A/C maintenance. Our technicians are great at explaining everything they are doing to our customers so our customers know exactly what is being done at their property as well as if there are any issues or recommendations to help the equipment run properly and safely for as many years as possible. Thank you for being such a loyal customer of ours over the years! We greatly appreciate it!
Fantastic experience with Distinct who came to service our furnace. Technician was very professional and knowledgeable and took his time to perform thorough check up and provided us with tips on how to improve performance of our furnace. Would highly recommend this company.
Response from the owner: Thank you for taking the time to leave us a 5 star review Catherine! We are so happy to hear that you had a fantastic experience with our company and that the technician you had was very professional, knowledgeable and took his time to perform a thorough check up and provide you with tips on how to improve the performance of your furnace.Thank you for supporting our small family run business. We greatly appreciate it!
We recently had Distinct Heating and Cooling replace our original furnaces and add two new air conditioning units. We were very happy with the support the owner, Nathan, provided in scoping and planning the job. We are also pleased with his commitment to ongoing support and service once the job is complete. The two installers, Kristian and Jaden, were punctual and very pleasant to work with. We were very impressed that they left the work area clean and safe at the end of each day. They spent a significant amount of time explaining how to operate our new equipment and controls when the job was complete. We will happily recommend Distinct to anyone looking to upgrade their HVAC system.
Response from the owner: Thank you for taking the time to leave us a 5 star review Brad! We are so grateful that you chose our small family run business to complete your installation!Nate is truly a master in his trade and loves to meet with our customers personally when providing a quote so he can answer any questions you might have so you feel confident and comfortable with such a big purchase. Nate likes to do a follow up call after all of our installations to make sure our customers are 100% satisfied with the job our installation crew has done and again to make sure he can answer any new questions you might have about your new equipment.We are happy to also hear that you were happy with Kristian and Jaden being punctual and pleasant to work with as well as leaving your home clean and safe at the end of each day. Making sure that our customers are comfortable and know how to use all of the new equipment is very important to us as well and if any questions come up we are always just a phone call away!Your trust in our company and recommendation means so much to us Brad! Enjoy your new HVAC system and thank you again for supporting our small family run business. We greatly appreciate it!
Technician Aiden was outstanding. Punctual, detailed, giving me tips on how to make the house more efficient and got some quotes right to me for future work.If you haven’t contacted distinct heating and cooling, you should. They are true professionals and have extensive knowledge and expertise!Keep up the fabulous work team!
Response from the owner: Thank you for taking the time to leave Aidan a 5 star review! We are so happy to hear that he was punctual, detailed and provided you with tips on how to make your house more efficient.Thank you to you for always staying on top of regular annual maintenance which is a critical part of helping your equipment work efficiently and safely for you for many more years!Again thank you for your kind words/review and support of our small family run business. We greatly appreciate it!
Aidan was very friendly and professional. He took the time to explain everything about the current status of my AC and furnace. He also fixed my thermostat to set up a better schedule on it. Much appreciated.
Response from the owner: Hi Dan,Thank you for taking the time to leave Aidan such a kind review! We are happy to hear that he was friendly, professional and took the time to explain everything to you about your current status with your A/C and furnace as well as fixed your thermostat to set it up on a better schedule for you.Have a wonderful day!
Reached out to them and they immediately sent someone the next day! Jordan was amazing and he explained everything that happened to my furnace. He also improved the wiring on my nest properly to ensure it works efficiently and correctly.
Response from the owner: Thank you for taking the time to leave us and Jordan a 5 star review! We always do our best to get to new customers as soon as we can so we are happy to hear that you were satisfied with our arrival time. We are so lucky to have had Jordan as part of our Distinct team/family for well over a decade now and he truly is such an amazing Journeyman Technician! We are happy to hear that not only did he help you with your issue that you called us for but also helped improve the wiring on your Nest so it works properly and efficiently for you.Thank you again for your kind review, we greatly appreciate it!
We recently had Distinct Heating and Cooling replace our old furnace, humidifier, and thermostat. Kristian and Jayden were extremely polite and professional. I was very impressed with how clean they kept the area during their time here and they also left it tidier than when they came! Kristian was very thorough on his walk thru afterwards, explaining everything they had done and how to set the new thermostat. I would highly recommend Distinct to anyone needing HVAC services!
Response from the owner: Thank you for taking the time to leave us a 5 star review and for choosing our company for your installation! We are so happy to hear that Kristian and Jaden were extremely polite, professional and left your place tidier than when they arrived. Customer walk throughs are so important to us to make sure that you know how all of your new equipment works and you are comfortable with everything before we leave and answer any questions you may have. Your recommendation of our company means so much to us! We hope you have a wonderful summer and thank you again for choosing our small family run business. We greatly appreciate it!
Nate and his team of Kristian, Jaden, and Aidan did an amazing job of our hot water, furnace, and A/C install. This has been the best experience with contractors I have had. The communication was excellent. Email, text, and voice mail. I also appreciate that they would send a picture of the person coming to our house. I can not recommend Distinct Heating & Cooling enough. They were amazing. They left the house in better shape when they left and did a through walk through after everything was done. They were also extremely helpfully setting up the city inspection.The team has great passion for their work and we could not be happier. Thank you so much Nate and team. Excellent service!!!!
Response from the owner: Thank you for taking the time to leave us a 5 star review! We are so happy to hear that you are satisfied with the installation that our crew did for you and that this has been the best experience you have had with contractors. That truly means so much to us!We do our best to have clear communication via email, text and voicemail and are happy to hear that you like our system of sending our customers a picture of the technician that is coming to your house. Your trust and recommendation of our small family run business means the world to us!We always try to leave the homes in better shape than when we arrive so we are happy that you noticed that as well. Doing a thorough walk through so our customers know how everything works before we leave is important to us and we are always just a phone call away should you need anything.We try to make the installation process as easy on our customers as possible so helping to schedule in your City Inspection if needed is just another way we can try to make our customers lives a bit easier.We are very passionate about all things HVAC related and providing our customers with top notch customer service is extremely important to us so we are so happy to hear we have done just that for you. Thank you again for your kind review and for choosing our company. We greatly appreciate it!
This company responded very quickly to an issue we were having with our AC unit (our unit was quite old and installed with another company) and sent over Jordan. He was courteous, professional and very easy to deal with. Would definitely recommend this company!
Response from the owner: Thank you so much for taking the time to leave Jordan a 5 star review! We have been blessed to have Jordan as part of our Distinct family for well over a decade now and are happy to hear he was courteous, professional and easy to deal with. Your recommendation means so much to us and thank you again for choosing our small family run business. We greatly appreciate it!
I had several companies through for ideas on how best to approach my home's heating and cooling. I had two pretty new furnaces put in by a previous owner. Those were put in by Alberta Indoor Comfort and they did a terrible job and were outright unethical in their response to any challenge by me. Luckily, around the time I was about to make a decision, I found Distinct's work in a neighbour's home and was very impressed with how neat and tidy their work was...so I gave them a call and away we went. The 2 furnaces were removed, replaced by a new one, a zoning system, and a heat pump for cooling (and mild heating for now). It's as good as it gets now. Thanks to the team for their diligence and attention to detail.
Response from the owner: Thank you for taking the time to leave us a 5 star review Adrian! We are grateful that you chose our small family run business to complete this installation for you.It is unfortunate that the original furnaces were put in poorly but we were happy we could make things right for you!We are so happy to hear that you are impressed with how neat and tidy our installation work is. We take great pride in not only having equipment work correctly but also look nice as well. Attention to detail is very important to our crew also.Thank you again for your support of our small family run business. We greatly appreciate it and look forward to seeing you at your yearly maintenance appoitments!
Great experience with Distinct. They provide excellent customer service and are very skilled in their trade. They have installed my Air Conditioner and provided a number of other services.
Response from the owner: Thank you for taking the time to leave us a 5 star review Jeff! We are happy to hear that we provided you with excellent customer service. Thank you for being a loyal customer of ours over the years! We greatly appreciate it Jeff!
Jordan came to clean and do maintenance on my A/C. The work was professionally done. He gave a great service, explained everything to me and went far and beyond on the service offered. He even setup my thermostat. This is a great service for the price. Jordan knows exactly what he is doing. I would recommand Distinct to any of my friends.
Response from the owner: Thank you for taking the time to leave Jordan a 5 star review! We are so blessed to have had Jordan as part of our team for many years now and are happy to hear that he was professional, offered great service, took the time to explain everything to you and went above and beyond your expectations!Your referral to your friends is the highest honour and we look forward to helping you out with all of your HVAC needs in the future!Have a wonderful weekend!
We decided it was time to install AC in the home, and Nate from Distinct came over and walked us thru the traditional AC units, or York's new Heat Pump. This being a quiet and a smaller unit not taking up a lot of real estate on the side of the house, sold us. Kristian, Aidan and Jaiden were the team to install, and were all very polite and knowledgable. They left a very clean worksite , and with a tutorial of how to work our new thermostat. Nate did a followup and sent us a checklist for maintenance of both our new heat pump and our York furnace. I will definitely will set up maintenance appointments with distinct to make sure our investment stays in tip top form . One can't go wrong with choosing Distinct and all the employees that Nate has working for him.
Response from the owner: Thank you for taking the time to leave us a 5 star review Mary! We have enjoyed having you as a customer for the past 14 years and we appreciate your continued support over the years!We are so happy to hear that you have been happy with Ed performing your yearly maintenance over the years. We are very lucky to have had Ed as part of our team for many years now and it's always nice to hear when our customers appreciate his customer service, friendly personality and thorough inspection on your furnace and humidifier.Thank you again for your continued support of our small company over the years, we greatly appreciate!
We had the fan on our Furnace/ AC break down Monday night in late June. I was referred to Distinct Heating and Cooling by a competitor, as the competitor was not an authorized York dealer.I called Erin at Distinct around 9:30 AM Working with Erin was quick and straightforward and and she scheduled Aidan to come out between 2-3 PM that same day. I was thrilled to be able to secure a same-day appointment as the weather was starting to get hot.I received a text about 30 minutes before Aidan's arrival and he arrived right on time. After assessing the issue, he determined that the furnace's ECM blower motor needed to be replaced and that he would need to go get the part. This was about 4 PM and I expected that Aidan would have to come back the next day to finish the job. However, that was not the case. Aidan quickly confirmed his supplier had the right motor in stock, drove across the city in rush hour traffic and then returned and finished the repair, which took him until about 6:30 that evening.While we were charged the agreed up cost of the service call, we were not charged overtime or anything else for the extra time. I am extremely pleased with the quality of the service we received.Great job Erin and Aidan!! We have already booked our next scheduled maintenance call with Distinct Heating and Cooling.
Response from the owner: Thank you for taking the time to leave us such an amazing 5 star review Jeff! We are so happy that we were able to help you out in your time of need! I was happy to have taken your call that morning and arrange for a time for Aidan to come by the same day and help diagnose your issue. We are also happy to hear that you appreciate our dispatch notifications that allows you to see who you are opening your door to as well as a better idea of an arrival time. We are very lucky to have great connections with different parts stores so that we can address issues and typically have those issues corrected in the same day (as long as parts are readily available and not out of stock). We try our best to have competitive rates for our customers while still making sure we will be in business for many many years so we can continue to provide our customers with the top notch customer service they deserve!Again thank you so much for your kind words and your support of our small family run business! I will make sure that Aidan see's this as well and we look forward to seeing you at your regular maintenance appointment!Many thanks,Erin Oberding
Very friendly knowledgeable technician. Was able to answer all my questions.
Response from the owner: Thank you for taking the time to leave us a 5 star review Doug! We will make sure that Ed see's your kind words. Have a wonderful summer!
Distinct knows what they are doing, they are honest and nice!Keep up the great work!
Response from the owner: Thank you for the 5 star review Cliff!We really appreciate you taking the time to leave us such a kind review!Have a wonderful day!
I very recently had some HVAC work done by Distinct at my home and I am was very impressed by not only the quality of the equipment that was installed, but by the quality of work that was done, from the initial visit by Nate for the estimate, along with a VERY detailed and thorough run through of the equipment that would be installed and the level of workmanship one can expect from Distinct, to the very high quality of work done on the installation by Nate's crew, Kristian and Jaden. A++ work, fellas!If quality of workmanship is a priority for anyone looking at getting similar work done, then look no further than Distinct.My scope of work included the replacement of a 20+ year old mid-efficient gas furnace with a high-efficient modulating York gas furnace along with a York air-source heat pump. We had never had AC at our house before and I was intrigued by the concept of a cold climate rated heat pump, not only being able to reduce our carbon footprint, but also perhaps leveraging cheaper electricity rates to heat our home during cooler weather with the ASHP, and cool our home during the summer months.Thank you Distinct for all of the great work! Look forward to working with you again in the future!Cheers!
Response from the owner: Thank you for taking the time to leave us such a kind review Nick and for trusting us to do this installation for you!We are so happy to hear that you have been impressed with the quality of the equipment that we installed as well as the quality of work that we did for you. Nate likes to do the initial quote appointments himself still after all these years as he enjoys meeting with our customers in person so he can answer any questions you might have as well as make sure that each and every customer understands exactly what we are installing and how everything works so our customers are comfortable with their purchase. We are so happy to hear that you were happy with our installation crew! We are very lucky to have them as part of our Distinct family!Heat pumps have come a long way, especially for cold climates! We hope that you will be happy with all of your new equipment and thank you again for choosing our small family run business to complete this installation for you! We look forward to seeing you every year for your regular maintenances!
Technician Ed has been servicing our furnace for years. Always polite and efficient
Response from the owner: Thank you for taking the time to leave Ed a 5 star review! We are happy to hear he is always polite and effecient!Thank you for being a loyal customer of ours, we greatly appreciate!
Kristian and Jaden did a great job installing our new heat pump and high efficiency modulating furnace. Very courteous and professional, and a nice, clean install inside and out. They also integrated the new condensate drains with existing condensate and humidifier drains, to a new single outflow pipe to the floor drain.
Response from the owner: Thank you for taking the time to leave us a 5 star review! We are happy to hear that Kristian and Jaden did a great job installing your new heat pump and high efficiency modulating furnace!We always love to hear that our staff was courteous, professional and completed a nice and clean installation inside and out for our customers. Thank you for choosing our small family run business and we hope you enjoy your new equipment and have a wonderful summer!
This is the best company we have ever used for our furnace and AC. They replaced our furnace and trained us on the new thermostat. The place is even cleaner now than it was before they came. Kristian and Jordan were here alone most of the day and we had no concerns. Everyone that works with Distinct is trustworthy, professional and REALLY REALLY well trained. I recommend them to everyone I know.
Response from the owner: Hello Mr. Graffle, thank you so much for the 5-star review rating. We know how busy people are and it does mean a lot to us that you took the time to do this for us. Please call or email our office anytime if you find you should need any further assistance with your HVAC needs!
Ed Gracia has been doing the maintenance on our home AC and furnace for a few years now. He is friendly and is very compassionate and knowledgeable about the work his does for you. For any of your AC or furnace needs I highly recommend Distinct Heating & Cooling you won't be disappointed. Kim
Response from the owner: Thank you for taking the time to leave Ed a 5 star review Kim as well as being such a wonderful and loyal customer of ours over the years! We are so happy to hear that Ed is friendly, very compassionate and knowledgeable about the work he does. We are very lucky to have Ed as part of our Distinct family! Your trust in us as well as your high recommendation is greatly appreciated! Thank you for always staying on top of your annual maintenance as well! It is a very important part of having your HVAC equipment run safely and efficiently for you! Have a wonderful summer!
Great service as usual today from Jordan at Distinct Heating and Cooling. I trust them to keep my furnace, AC, and humidifier in tip-top shape.
Response from the owner: Thank you for taking the time to leave Jordan a 5 star review Rick! We are so happy to hear that you trust us maintaining your HVAC equipment for you and we want to thank you or always staying on top of getting your yearly maintenance done on your equipment! It is a very important step in keeping things running safely and effectively for you! Have a wonderful summer!
Just had Distinct Heating & Cooling team replace our furnace and complete a heat pump install. The entire team (Nate, Kristian, Aidan, Jordan, and Jaiden) were extremely professional, transparent, and all around awesome about each and every step in the process. The owner actually sat with us and explained everything (in great detail) before we even took a look at the old furnace, which I very much appreciated. After receiving quotes from 3 other HVAC companies, Distinct was obviously the most in tune with residential needs the and the compassion and thought that should be taken with large financial decisions like this. 10/10, will not hesitate to recommend or contact them again.
Response from the owner: Thank you for taking the time to leave us a 5 star review! We are so happy to hear that you were happy with our entire teams professional, transparent and our process from start to finish! Nate truly enjoys going to meet with each of our customers in person to explain everything, answer all your questions and make sure you are comfortable with the entire process before we begin any work. Doing your due diligence and gathering a few quotes is always a smart idea, especially on such a large purchase! We are so grateful that you chose our small family run business for your HVAC installation and feel honoured that you would recommend us. Thank you again for your kind review John. We look forward to providing you with the same quality service at each of your yearly maintenance appointments as well!Have a wonderful summer!
Ed DeGarcia arrived on time. He was courteous, efficient, knowledgeable and very professional. He is a valuable asset to Distinct!
Response from the owner: Thank you for leaving us a 5 star review Brian! We are happy to hear that Ed arrived on time, was courteous, efficient, knowledgeable and very professional during your appointment! We agree, he is a valuable asset to our Distinct team! Thank you again for your kind words, and continued support of our small business, we greatly appreciate it!Have a wonderful summer!
The technician, Jordan, who initially installed my new furnace back in February 2022, returned to re-calibrate my AC unit to operate optimally with the new equipment. Again, excellent and professional service from start to finish. I highly recommend Distinct Heating & Cooling for all your HVAC installation, repair and maintenance needs.
Response from the owner: Good morning William,We are always happy to hear how happy our customers are not only from the install phase but also for the yearly maintenance appointments!We appreciate you taking the time to leave us such a wonderful review and we look forward to continuing to visit your property to help keep your A/C unit operating optimally for you.
We are extremely happy with everything done by Distinct! From the first meeting with Nate to the install with Jordan and Aidan.We felt that Nate took the time to actually assess our furnace and taught us some things that we didn’t even realize about furnaces, he clearly is very knowledgeable! (We didn’t get this with any of the other companies we got quotes from)Jordan and Aidan did the install of the furnace and a/c. They were fast, friendly and knowledgeable as well. They were even done a day earlier than we expected! The furnace room was clean and everything was installed “tightly” and looks amazing.Erin, the office manager, was also fast to reply to my emails and friendly!As for the products, compared to our 30+ year old furnace, the new furnace is SO quiet and the temperature is more even throughout our home. We can’t wait to have a/c in our home this summer too.Overall a great experience with the Distinct team and we are very happy to have the guys install the new system and we won’t go anywhere else now!
Response from the owner: Thank you for leaving us such an amazing 5 star review Briane! We are so happy to hear that from start to finish you are both happy with your installation!Nate truly enjoys meeting our customers in person to answer any questions you might have and wants to make sure that before you commit to anything that you have all the knowledge to make an informed decision that you are comfortable with.We are also happy to hear that Jordan and Aidan were fast, friendly and knowledgeable during your installation. They take pride in always trying to leave each customers home clean after the installations and Nate is a stickler for making sure everything is installed tightly and as nice looking as possible. Just because it's in your electrical room doesn't mean it shouldn't look nice too!Thank you for your kind words about the customer service I provided you. That was very kind of you to say and I appreciate it Briane!Isn't it amazing how much quieter new systems are now and help heat the homes more evenly! We are sure once we FINALLY get warmer weather in Calgary you will LOVE your new A/C! It is a game changer for those hot (and lately smoke filled) day's and nights.Thank you again for choosing our small family run business for your installation. We greatly appreciate it and are so happy to hear that you had a great experience with our team!Have a wonderful day!
Seamless process, Nate was so helpful in deciding which air conditioning unit is best for our new home. The work they do is super clean, and great pricing. I highly recommend them!
Response from the owner: Thank you for leaving us a 5 star review Guneet! We are happy to hear that the installation process was seamless for you. Nate really enjoys meeting our customers in person when doing a quote so he can take the time to go over all of your options and make sure you are comfortable with your decision and have all your questions answered before we install anything. We are also happy to hear that you were satisfied with how clean of an install we do and our pricing! We appreciate you choosing our small business for your A/C installation and greatly appreciate your recommendation! Now if this weather would just warm up so you can enjoy your new A/C unit!😉
Very professional, on time, on budget, explained all the work being done and friendly/pleasant demeanor while working!
Response from the owner: Thank you for taking the time to leave us a 5 star review and for choosing our small business to complete this installation for you! We are happy to hear that our team was very professional, on time, friendly and pleasant, on budget and took the time to explain the work being done.Those are all qualities that are extremely important to us so we are happy to hear you were pleased overall.Again thank you for choosing our company, we greatly appreciate your support!Have a wonderful day Diane!
I've been using Distinct Heating and Cooling for over 10 years now. They always do fantastic work that is installed correctly the first time and they stand behind their quote.When the original furnace died in my new (older) house Jordan and Aidan arrived quickly, and had the new furnace installed before the weather got really cold. As always it was done with great workmanship and full walk-through of all the new features and how to best use them.I did quotes from 2 other companies but with Distinct you also get a bit of an education how the job should be done. When some of the other companies did not include some of these steps until I asked them I knew I did not want to deal with them.If you’re looking to get the job done right the first time by people who stand behind their work contact Distinct Heating and Cooling.
Response from the owner: Thank you for taking the time to leave us a 5 star review Eric but more importantly for your support of our small business for over 10 years now! We greatly appreciate your continued support! We are so happy to hear that you were pleased with quality of work we do and appreciate you saying we do things right the first time and stand behind our quote. That is so important to us! We are very lucky to have Jordan and Aidan be able to arrive quickly and install your new furnace before the weather got really cold. The technicians take great pride in their workmanship and thoroughly enjoy doing a walk through with our customers after the installation to make sure you know how to properly and comfortably use your new equipment. Getting more that 1 quote for a big investment like this is a very wise thing to do as a consumer and we are so happy to hear that Nate was able to give you a thorough explanation of how a proper installation should happen and how we always do our installations. Unfortunately even if you buy the top notch piece of equipment on the market, if it is not installed properly from the start then you can have major issues! Going with the cheapest quote isn't always the best route for a big investment like a new furnace, heat pump, or A/C. Thank you again for your continued support of our small business Eric! We truly do appreciate it!
Jaden and Kristian did an excellent job installing our new furnace and AC unit. They were very professional and meticulous. Cleaned up completely. The fit and finish of their work is outstanding. Kristian answered any questions I had very completely. I would definitely recommend them to anyone looking for a York furnace and AC.
Response from the owner: Thank you for taking the time to leave Kristian and Jaden a 5 star review! We are so happy to hear that you are happy with job they did for you installing your new furnace and A/C unit and that they were very professional, clean and meticulous during the installation process.They take great pride in making sure that you have a superior installation that not only will work properly for you for as many years as possible but also that it looks as clean and neat as possible in your mechanical room.Making sure that our customers have all their questions answered and are comfortable with how everything works before we leave is extremely important to us as well so we are happy to hear you had all your questions answered and we are just a phone call away if something else comes to mind!Thank you for supporting our small family run business and for your recommendation of our company. It truly means the world to us Michael and we look forward to seeing you in the spring when the weather gets warmer for the quick A/C start up and then for your yearly maintenances!
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Good works deserves good recommendation I saw testimonies from several people on this page talking about Mrs lilian wilson and i also decided to give it a try if i would share mine also.I made an investment of $500 with her and got $6300 payouts without stress.thanks alot ma,you are heaven sent i highly recommend her to you all and you will be glad you did it contact her via WhatsApp:+12252677158
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Nate is very technical and serious about the furnace he works with and his company. Ed who came today took time to explain fan functions and air filters.
Attention to detail. The employees that we have in our home are friendly and very professional. Very easy to talk to and knowledgeable.
Distinct Heating & Cooling installed a new humidifier for me recently and their service was top quality and very professional. When booking the appointment I was informed about how long the appointment would take and on the day of installation they were very respectful of my time commitments.

Ed did our install for us he was prompt, professional and willing to answer all my questions and gave us some helpful tips as we plan to add A/C and dealing with an older furnace. He took the time to ensure parts were replaced and that the finished installation was tidy. His attention to detail is greatly appreciated.

I highly recommend Distinct Heating & Cooling Ltd.
Prompt service by knowledgeable technicians.
I had been having problems with my York furnace this past weekend. I sent a message to Distinct Heating and Cooling threw their website on Sunday and first thing Monday morning Laurie called me, just before she did my furnace stopped working again. She got me a appointment right away, my furnace guy (Landon?) was so nice and explained everything along the way. Thankfully it was all under warranty. With such great prompt service, you have a customer for life. Thank you
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“Aidan gave us excellent service on a cold early Boxing Day morning. He diagnosed the problem, grabbed the part from his van, performed the procedure, and gave us an overall health report in about 90 minutes. We were able to pay by e-transfer and went on with our Christmas activities. Thank you so much.”

- Mark A.

“Service was prompt and the Rep was thorough , did an entire inspection of the furnace, told me what I was up against and came up with a solution.. professional and informative.. good experience and I recommend .. James”

- James D.

“The service person, Jordan was very good when he serviced my furnace. He did his work well and was very friendly. He has been the one to service my furnace for around 10 year.
I would defiantly recommend this company to do work for me.”

- Larry T.

“Jordan was very friendly and was continuous in his work. He went about servicing the furnace in an reasonable manner.
I would defiantly recommend this company to do my furnace repairs.”

- Larry T.

“Ed De Garcia did our annual furnace check up. Ed is very competent, knowledgeable, and willing to answer any questions. He is also very pleasant to deal with.”

- Cheryl M.

“We have been using Distinct Heating and Cooling for over 10 years now and we have always been very satisfied with the service they provide. Our first experience with them was helping us transfer the warranty of the furnaces to our name when we first moved into our home. Ever since then we've used them for our annual maintenance. They are always professional, on time, and provide exceptional service. We've had the same technician, Ed Garcia, doing our service for a while now which is an added bonus since he knows the maintenance history and provides recommendations that I trust. He is always very thorough and takes his time to make sure everything is running efficiently.”

- John B.

“I can say will complete honesty that I thrilled with Aidan amd his service on my furnace. He was so willing and able to describe what he was doing and why it was important. He also went beyond the call of duty by explaining and helping me find things I was needing as well. Aka… being short on my compliance of fire and Co2 detectors and what I should actually be looking for. Above all that he was very friend and personable. It would have been easy for him to have just come in and done his job….. but he made sure to "teach" me why and what he needed to do. Distinchvac can be proud to have him as an employee.”

- Hal S.

“Aidan was very friendly and professional. He took the time to explain everything about the current status of my AC and furnace. He also fixed my thermostat to set up a better schedule on it. Much appreciated.”

- Daniel W.

“Ed, the technician, once again did an excellent job maintaining and tuning up my AC unit on July 12, 2024. Punctual, courteous, knowledgeable and a complete professional from start to finish. I have used Distinct Heating & Cooling for many years, including the installation of a new furnace and AC components several years ago, and have nothing but the highest praise for the team. I would highly recommend Distinct Heating & Cooling to anyone needing heating and cooling services.”

- William W.

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Call us at (403) 477-3810!